Free 2-Day Shipping on All Orders
Order by 5:00 PM EST and Your Order Ships the Same Day
BrickHouse Security is committed to excellent customer service throughout every step of the process, and that means getting your purchase to you as quickly as possible.
Need it Even Faster?
Shipping Rates to the Continental United States (Oversized Exceptions Apply)
FREE 2-Day Shipping: (US shipments only, does not include AK/HI/U.S. Territories)
$19.95: 1-Day Delivery (US shipments only, does not include U.S. Territories)
$32.95: International Delivery, Canada and U.S. Territories only (other charges may apply)
$49.95: International Delivery, the rest of the world (see below for more details on international shipping)
We ship primarily via FedEx. Orders to PO boxes and military addresses ship via the US Postal Service. FedEx and the US Postal Service do not pick up after 5:00pm EST Friday or on weekends. All orders placed between Friday night and Sunday night will ship on Monday. Next-day and second-day services do not include weekends.
Free Shipping is Offered on all orders.
But free shipping may exclude some oversized products. If your order is over the standard 20-pound (9.1-kilogram) weight limit, it is considered oversized and may require shipment in multiple boxes. We will contact you for approval of any changes made to your shipping costs.
Same-Day Shipping When You Order by 5:00 PM EST
The vast majority of orders ship the same day if placed by 5:00 PM EST. See the individual product page for any exceptions. All orders will be shipped within two business days.
Order Processing
We ship most packages within 24 hours via FedEx. This allows them to be tracked and insured for loss or damage. If you would like us to ship by a faster method, you can select this option when you complete your order. If you place an order after 4:00pm EST, we will begin processing it on the next business day. Processing can take from one to several days, depending on your product. Special orders and custom-made products take longer (see product page for details).
Delivery Signature Policy
Due to current credit card requirements, some BrickHouse Security orders may be shipped "Signature Required." If you cannot be at the shipping location for delivery, you can use the FedEx Service Guide for your shipping options.
Note: If your order ships via Next-Day Air on Friday, it will arrive on the following Monday. Business days exclude Saturdays, Sundays, and Federal holidays. Estimated delivery time applies to in-stock products only (it is not applicable to pre-orders or backorders). If we must review an order for security reasons, it may delay the estimated delivery time.
Special Orders
Some products are shipped via Special Order, which may take a few days longer to process. We make our best effort to identify such products or contact you as soon as possible after your order is placed.
International Orders
Thanks to our partnership with FedEx, the majority of our vast inventory is available to ship worldwide. For international orders, we accept payments in the following forms: credit cards, debit cards, PayPal or money orders, which should be made out in US dollars.
After submitting your international order, you will be sent a verification e-mail, which will ask you a few simple questions to verify the authenticity of your purchase. Prior to processing your international order, we will have to verify your name and billing/shipping address with your credit card company. We may also request additional information to verify the authenticity of a purchase order. One of the simplest and quickest ways to process an international order is via PayPal, which is also the most reliable payment method.
To make your shopping experience more convenient, your shipping fee will be automatically updated when you proceed to checkout. It is important to note, however, that you may be subject to import duty or tax on goods entering your country and any of those additional fees are your responsibility. The amount of duty depends on the type of goods purchased and their assigned monetary value. Some items shipped internationally do not require you to pay any import duty. Regrettably, we are unable to control or predict changes in this realm of commerce. As a result, we will not be responsible for any additional charges associated with Customs clearance procedures. This includes the customs and duties fees themselves as well as any brokerage or processing fees issued for the customs clearance process.
Once your package has cleared Customs, it is then handed over to your country's local courier service and is given a new tracking number. We will not be provided with the new tracking number for the order. However, you can rest assured that your shipment will reach you in a matter of a few days. Due to the nature of the items we ship and the stringency of certain countries' Customs regulations, some items may take longer to clear than others.
Also, keep in mind that our products were designed and engineered to work in the United States. Most international power systems use a 220V/50Hz system whereas the U.S. and a handful of other countries use a 110V/60Hz power system. If you live in a country that does not use the U.S. electrical system you should purchase a power converter to prevent any complications.
Billing Privacy
In addition to credit card purchases, we accept payments made from Western Union, PayPal, and Amazon Payments, as well as U.S. Postal Service-issued money orders. This ensures anonymity when doing business with us, and avoids potential conflicts that could affect your package's delivery. If you choose Western Union as your method of payment, none of your personal information will be stored and no checks or receipts will indicate the site from which you made your purchases. With Western Union you avoid getting charged high-percentage financial transfer fees that are associated with other, less reputable service providers. With Western Union you pay a flat fee (usually $12) on all orders placed through our company.
Shipping Privacy
To protect our customers' privacy, our products are packaged in unmarked, discreet boxes. If you are uncomfortable receiving your shipment at home, you have the option of having your package sent to one of our local shipping hubs or PO boxes. To find your nearest shipping hub location, simply log onto the FedEx Service Guide for pick-up locations.
Email Privacy
To help further protect your privacy, you may want to take the extra precaution of creating a secure email account. This allows you to store your purchase information separately from your personal email account. There are several free email service providers. For your convenience, we've listed a few below: