Shipping and Order Status Information

All US states are tax exempt; excluding NY and IN, which will be subject to 8.875% and 7.00% sales tax, respectively (subject to change).

All BrickHouse Security Orders are shipped "Signature Required" due to current online store regulations. If you cannot be at the shipping location for delivery, please contact us for a change of address request ($10 fee). You may also contact UPS (800-PICK-UPS) or FedEx (800-GO-FEDEX) directly to request for the carrier to hold your package at its' nearest operator location. Please keep in mind that each carrier requires a valid ID upon pickup.

We ship most packages within 48 hours via UPS, DHL, FedEx or USPS Ground (3-7 Day). This allows them to be tracked and insured for loss or damage. If you would like us to ship by a faster method, you can select this option when you complete your order. UPS and FedEx do not pick up or deliver on weekends or holidays. USPS will deliver on Saturdays. UPS offers a "Saturday Delivery," but this is an exception service that costs $94.50 and must be picked up on Fridays.

Estimated Total Delivery Time

• Estimated Processing Time + Estimated Shipping Time = Estimated Total Delivery Time
• If you place an order after 1 p.m. Eastern Standard Time (EST), we will begin processing it on the next business day. Processing can take from 1 to several days depending on your product. Special orders and custom-made products take longer. PLEASE NOTE: if your order ships via normal Next-Day Air on Fridays, they will arrive on the following Monday.
• Business days exclude Saturdays, Sundays, and Federal holidays.
• Estimated Total Delivery Time applies to all in-stock products only (no preorders or backorders).
• If we must review an order for security reasons, that review may cause the Estimated Delivery Time to be delayed.
• We cannot guarantee Estimated Shipping Time. The delivery companies determine these times; however, we will expedite all orders to the best of our ability. If your shipment during transit is delayed due to weather or force of nature reasons, we are not responsible and cannot refund you for these shipping costs.

Some Sony, Panasonic and JVC (et al.) products may be special orders, which will take a few days longer to ship. We make our best effort to delineate such products or contact you as soon as your order is placed.

Due to our partnership with Western Union and DHL, the majority of our vast inventory is available to ship worldwide. For international orders, we accept payments in the following forms: Credit Cards, Debit Cards, PayPal or Money orders, which should be made out in US Dollars.

After submitting your international order, you will be sent a verification e-mail, which will ask you a few simple questions to verify the authenticity of your purchase. Prior to processing your international order, we will have to verify your name and billing/shipping address with your credit card company. We may also request additional information to verify the authenticity of a purchase order. One of the simplest and quickest ways to process an international order is via PayPal, which is the most reliable alternative payment method.

To make your shopping experience more convenient, your shipping fee will be automatically updated when you proceed to checkout. It is important to note, however, that you may be subject to import duty or tax on goods entering your country and any of those additional fees are a part of our customer's responsibility.

The amount of duty depends on the type of good purchased and its assigned monetary value. Some items shipped internationally do not require you to pay any import duty. Regrettably, we are unable to control or predict changes in this realm of commerce as a result, we will not be responsible for any additional charges associated with Custom's Clearance Procedure.

Once your package has cleared Customs, your package is then handed over to your country's local courier service and is given a new tracking number. We will not be provided with the new tracking number for the order. However, you can rest-assured that your shipment will reach you in a matter of a few days. Due to the nature of the items we ship and the stringency of certain countries' Customs Regulations, some items may take longer to clear than others.

Also, keep in mind that our products were designed and engineered to work in the United States. Most international power systems use a 220V/50Hz system whereas the U.S. and a handful of other countries use a 110V/60Hz power system. If you belong to a country that does not use the U.S. electrical system you should purchase a power converter to prevent any complications. We are happy to conduct business with customers in over sixty countries around the world.

With our partnership with Western Union, we at BrickHouse Security have implemented a Discreet Shipping and Purchasing option for our customers who wish to further preserve their privacy due to the sensitive nature of certain purchased materials.

Billing Privacy

In addition to credit card purchases, we accept payments made from Western Union and PayPal as well as U.S. Postal Issued Money Orders, which ensures anonymity when doing business with us, and avoiding potential conflicts regarding your package's delivery.

If you decide to choose Western Union as your method of payment, none of your personal information will be stored and no checks or receipts will indicate the site from which you made your purchases.

With Western Union you avoid getting charged high-percentage financial transfer fees that are associated with other, less-reputable service providers. With Western Union you only pay a flat $12 fee on all orders placed through our company.

Shipping Privacy

Our products are packaged in unmarked, discreet boxes to protect our customers' privacy. If you are uncomfortable receiving products of a sensitive nature at home, you have the additional option of having your package sent to one of our local shipping hubs or P.O. Boxes. To find your nearest shipping hub location simply log onto http://fedex.com (if ordering in the US) or http://www.dhl.com (for international purchases).

Email Privacy

To help further protect your privacy, you may want to take the extra precaution of creating a secure email account. This allows you to protect your purchase information separate from your personal email account.

There are several free email service providers; for your added convenience we've listed a few below:

gmail.com

mail.yahoo.com

hotmail.com

mail.com